We at Steel Thunder Custom Cycles process the following orders:
1: Internet Orders: www.steelthundercc.com
2: Phone Orders: 603-237-8200
3: Mail Orders and Walk in Orders (we also have catalogs available for viewing
in the store): 531 Bungy Road, Columbia, NH
4: You may order on-line, 7 days
a week. Or give us a call Monday through Friday,10-6, Sat. 10-3 EST. Most orders
within 48 business hours (orders made during weekend will be processed
5.If an item is not in stock, you will receive a refund.
Steel Thunder Custom Cycles accepts Visa, Master Card, Discover, PayPal,
cashier's checks, money orders and personal checks (checks or money orders
delay shipping until check clears). There is normally a $2,000.00 limit on
credit card purchases (exceptions may be made on a case by case basis).. Larger
purchases must be paid in cash (cash, check, or wire
Credit Card issued checks will be accepted.) We do not accept credit cards
from foreign countries (U.S.A. issued only.). This includes Puerto Rico.
If you want to order from a foreign country please refer to our Foreign Orders
Payment must be in U.S. dollars.
If payment is made by check or money order, please allow 2 weeks for your check
to clear the bank before your order will be shipped.
Prices and product availability are subject to change without notice.
Our Terms and Conditions listed on this page may change as needed to ensure
everyone's secure and safe continual and mutual satisfaction.
Military Mail Orders - Military customers accept all responsibility for products
that are shipped to military addresses. Since we can not insure some products
to some military locations, the customer must accept the responsibility for
lost and or damaged items shipped to any military address. We can ship smaller
parts to APO & FPO addresses (extra charges apply), however larger, heavier
parts cannot be mailed. Please call to confirm.
All part numbers are used for reference only.
If any Sales/Use tax is due to your state on any items purchased from our company,
you the customer are responsible for reporting it and paying such Sales/Use
tax. Steel Thunder Custom Cycles does not collect sales tax.
Most orders are shipped via UPS. Some smaller parts may be shipped via USPS
Priority Mail. Some items may be subject to additional
items will require a shipment quote prior to processing your order. Products
are shipped F.O.B. (Freight On Board) and become the sole property of the
upon delivery to the specified shipping agent. For shipping damage, customers
should file claim to their carrier immediately. Any discrepancy, including
items or missing items, must be reported to Steel Thunder Custom Cycles within
24 hours after delivery. Contact Steel Thunder Custom Cycles " Customer
Service Department ", if you have any complaints. CONTACT
Foreign orders policy:
We no longer ship outside the U.S. due to foreign
We DO ship
to American Military APO & FPO addresses. Items must
meet mailing requirements (weight & size restrictions apply).
All items, unless otherwise stated, are fully guaranteed against defects in
material or workmanship and are covered by their respective manufacturer's
does not cover installation or service of product, conditions resulting from
consumer mishandling; such as improper maintenance or misuse, abuse, accident
or alteration; all plastic and metal surfaces and all other exposed parts
are scratched or damaged due to normal use; products that have had the serial
number removed or made illegible. Chrome cannot be guaranteed against bluing.
Belts are not covered by any warranty.
Most orders are processed within 24 working hours, and many are processed a
short time after they are received. Once the item has been put on the truck,
it cannot be cancelled. All "NON-SHIPPED" orders
CANCELLED after 24 Hours of original order will be charged a 10% " CANCELLED
This fee is for our time to delete the orders, submit any and all paper work
and shipping costs if the product is sent back to the manufacturer or supplier.
RETURNS – New
- Shipping charges to customer will not be refunded.
- All returns $1 - $1000 will be charged a 20% return
fee** with a maximum
charge of $100.00. Items over $1000 will be charged 10% with a maximum
charge of $250.00.
- Items must be returned within 14 days for refund.
- Items returned after 14 days will be issued a store
- No returns after 30 days.
- All items damaged or missing parts must be claimed
within 24 hours of receipt (restocking fee does not apply).
RETURNS on electrical items, belt drives, engines, frames,
gear sets, exhaust systems, handlebars, seats, tires, transmissions,
chassis kits, springers, clearance and closeout items and any special
order parts (Part numbers starting with D, DS or DRDS or 06 indicate
items.). Parts that have been put on bike are not
returnable. Parts must be in ORIGINAL PACKAGING in sellable condition.
Defective or wrong parts (due to an error on our part)
can be returned for EXCHANGE.
- We sell CUSTOM PARTS - it is up to you to be sure
it is what you want and that it will fit your application BEFORE
- Customer must call for return
authorization number prior to returning item. See Return
conditions below. ALL RETURNS MUST BE MADE TO STEEL THUNDER CUSTOM
CYCLES at: 531 Bungy Road, Columbia, NH 03576. Please do
not return to the warehouse address or you may not be credited
NOTE ON WHY WE MUST CHARGE RESTOCKING FEES: We
are not a mail order outlet. We are a small bike shop offering
customers mail order services. When you return a part, we then
have to ship the part back to our supplier and pay them a restocking
fee (and some items we cannot return at all). We only charge you
what it costs us (and we still often loose money in shipping costs).
If you do not want to pay a return fee, please be sure you want
an item before ordering, and carefully read the parts description
to see that it will fit your application.
If you need help choosing the correct part, give us a call. (Most
companies do charge a return/restock fee.)
YOU PURCHASE, THEN YOU HAVE AGREED TO THESE TERMS.
RETURNED ITEMS MUST BE IN ORIGINAL BOXES, UNOPENED, UNTOUCHED.
We will only accept a return if returned in original parts box or display
in with no tears or broken seals. DO
NOT WRITE on any parts
packing boxes. Any parts or parts boxes returned with writing on them may be
refused or returned, as we can not sell a part as new if you have written all
over the box. DO NOT cut open any packaging. Listed products (items that have
listed prices on our web page) may be returned within 30 days of your receiving
them (the products must be brand new, in perfect condition, a perfect box and
never used). In order to keep our prices lowest, we DO CHARGE a RETURN
FEE (See above) and, of course, we cannot refund shipping & handling charges.
Returning used products, of course, cannot be allowed. Please contact us if
to return products (must be brand new, in perfect condition, a perfect box
and never used), and we will give you an "RGA" number and instructions
on how and where to ship. Non-listed products (items that do not have prices
listed on our web page and that you received a special quote on) may not be
returned as we consider them special order items.
Shopping by mail-order has
many good points (low prices, shipped right to your door, less hassles because
no waiting in line, etc) and a few less positive ones such as; you can't
physically see (or touch) the products, it takes a few days to get to
you as well as if
you return it, it isn't easy or convenient (for you or us) when you need
to return something. If you aren't certain that you want a product, or
sure that what you are about to order is exactly what you want; please do
not order it from us. Also - we repeat - merchandise may not be returned
30 days after purchase and shipping/handling charges are not refundable.
There will be no refunds on special order items
(ie: Parts with numbers starting with D, DR, DS, 06, electrical parts,
frames, clearance & closeouts, etc. - see list above).
RETURNS – Used Products – Sold
AS IS, NO RETURN
All product prices as marked by Steel Thunder Custom Cycles,
on all web page's used by Steel Thunder Custom Cycles, located at 531
Bungy Road, Columbia, NH 03576 are priced, " less shipping
costs “ unless otherwise
stated. Shipping will be included on your final invoice. (Please
note that most
items have shipping cost (what we incur) whether noted or not on invoice,
and will be deducted from any customer returns. )
INVOICES: Your PayPal
receipt is your invoice.
PARTS " DOT" SAFETY APPROVAL RATING
Many of the parts that we sell are for " SHOW ONLY " purposes. They
are not and were not intended for " ON ROAD USE". This may be referred
to as a DOT " Department of Transportation", safety requirement. Please
contact your local Mechanic or DOT inspection station before using any parts
on any Government or Person Roadways. Please read our liability statement on
this page also. We sell parts only and offer no legal advice about any parts
use purchased through Steel Thunder Custom Cycles.
LEGAL & INQUIRES
Any and all Local, State, County, Federal or Legal Representatives Employed
by any Government Agency or Any Other Party, Person or Company must immediately
advise Steel Thunder Custom Cycles of who they are prior to requesting any information
from Steel Thunder Custom Cycles. If any of the following apply, or you are
Outdated or misprinted Item information.
Emission Control Information.
Copyright / Trademark Information.
DOT and or Safety Information.
Calling for any other reason than buying parts for your personal use.
This clause does not exclude any other clauses located on this page.
PLEASE READ LIABILITY CLAUSE BELOW
Steel Thunder Custom Cycles' liability shall be limited to the replacement of
the original part(s) purchased from Steel Thunder Custom Cycles or the reimbursement
of part(s) purchased from Steel Thunder Custom Cycles. Steel Thunder Custom
Cycles shall not be held liable for any labor, paint, or any other damage(s)
resulting from any part(s) sold by Steel Thunder Custom Cycles. Steel Thunder
Custom Cycles shall not be held liable for any damages of any kind for any of
the products that are sold by Steel Thunder Custom Cycles other than stated
above. The manufacturers of any product sold by Steel Thunder Custom Cycles
shall be the sole party responsible for their product(s). Any purchased item(s)
from Steel Thunder Custom Cycles should be installed by a " Certified Mechanic
" and inspected for safety after installation by a " Certified Mechanic
". Any person(s) that install any part(s) purchased from Steel Thunder
Custom Cycles shall be solely responsible for ensuring the proper and safe installation
of those parts. BE ADVISED THAT IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE
THAT ALL PARTS PURCHASED FROM STEEL THUNDER CUSTOM CYCLES ARE INSTALLED IN A
SAFE MANNER INCLUDING BUT NOT LIMITED TO, CLEARANCES, LEAKAGE, AND ANY OTHER
to install purchased parts properly may result in " SEVERE
" damage, including but not limited to, death, personal injury and (or)
NOTE: Failure to "mock up" or
pre-install items before painting, chroming or powder coating can result
in the damage of paint, chrome, or
and is NOT our responsibility. Please use care in making sure parts fit before
If you do not understand these " TERMS & CONDITIONS" please have
a lawyer explain them to you before ordering.